GRAHAM WELSH

EXTERNAL COMMUNICATIONS MANAGER • TENANT SERVICES AUTHORITY

Working with The Mill Group helps make things easier. Their experience in housing allows them to be up and running very quickly, as they understand what we are setting out to achieve. Their professionalism – and their ability to hit our deadlines, no matter how tight – means we know we can rely on them to deliver.

 

 

MIGS BRYAN

MARKETING & PR MANAGER • YORKSHIRE HOUSING

The Mill Group has innovatively tackled a number of communication and marketing projects for Yorkshire Housing Group, including our Annual Report and accompanying DVD with web video portal and feedback from customers via the “Comments Campervan.” These have been great pieces of work, we have managed to work in partnership and the finished results were excellent and provided good value for money.

 

 

DEREK WATTERS

SUSTAINABLE DEVELOPMENT MANAGER • PLACES FOR PEOPLE

When it comes to industry experience, reliability, value-for-money and importantly delivery, The Mill Group provides a project with real communication punch. The recent “Our House” range of energy-saving films has been completed and we are extremely happy with the results. So much so that we are working in partnership with The Mill Group to roll the range of films out to other RSLs across the country as ‘best practice’.

 

 

JOICE RICHARDS

DIRECTOR OF STRATEGY & CHANGE • A1 HOUSING

Working with The Mill Group was both a professional and friendly experience. The DVD delivered exactly what our customers needed, a clear and concise message on how A1 would deliver its decent homes programme with its partners Bullock & Connaught.

 

 

DEBORAH HAYEEMS

TESCO’S CORPORATE AFFAIRS MANAGER

By using one of The Mill Group “Comments Campervans” we were able to engage those groups that are hard to reach, including young people.

 

 

ANTONY CROMPTON

COMMUNICATIONS & ENGAGEMENT MANAGER • HALIFAX PLC

When it comes to getting the message across, The Mill Group team know their stuff. The internal training materials they produced for us had to convey technical, procedural information and The Mill Group delivered the end result in a very real, human and engaging way which complemented perfectly our company’s people based culture and the tone and style of our communications.

 

 

JESSICA FAY

HSBC BANK

The team at The Mill Group has been uniformly professional, expert in their areas, and enjoyable to work with. With their creativity, film-making skill and communication know-how, we were able to produce a truly impactful presentation which has been extremely well received.

 

 

TRACEY WILSON

TENANT PARTICIPATION MANAGER • NORTH AYRSHIRE COUNCIL

The Mill Group carried out an excellent job at North Ayrshire Council's Tenants Conference. The feedback from our tenants has been extremely positive and we would like The Mill Group to work on other projects in the future.

 

 

SARAH JAMES

CUSTOMER INVOLVEMENT & COMMUNICATIONS MANAGER • HEREFORDSHIRE HOUSING

We have had an extremely successful road show consultation day for the TSA's National Conversation, thanks to The Mill Group. They provided a bright pink campervan that got a lot of attention and people came from far and wide to see what we were doing. The crew provided very friendly and professional help in capturing people's feedback and were great with persuading passers-by to take part in the video interviews. We would like to say a huge thanks to the Mill Group for all their efforts and help
in making the day a great success. We spoke to many people during the day and we were very
pleased with the outcome.

 

 

ALASDAIR MCKEE

CHIEF EXECUTIVE • GLEN OAKS HOUSING ASSOCIATION LIMITED

The Mill Group produced a very high quality film on DVD for Glen Oaks Housing Association. This was our 2008 Annual Report which we sent to all our tenants and residents. Producing our annual report in this format made it much easier for us to show all our customers our work. I think that the film is an easily accessible medium and more interesting and informative than any written reports that we have done.

 

 

JANE BOLDING

PATIENT AND PUBLIC ENGAGEMENT MANAGER • NHS BRIGHTON AND HOVE

When we heard about the “Comments Campervan”, we thought what a great idea, the chance to have a pink campervan was the icing on the cake - very Brighton! ... we got feedback from those who we would never normally hear from. The quality of the feedback was excellent. We were very pleased with the DVDs we received, which will be used to show our Board, senior staff and others in the NHS and beyond, what local people think of local services.